Welcome to Antara Genting Suites.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://www.antaragentinghighlands.net/ and our related services.

By accessing or using our Website or Services, you agree to this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect the following types of personal data from you:

1.1. Information You Provide Directly

Contact information: Your name, email address, phone number, and any other details you provide via contact or booking forms.
Reservation information: Dates of stay, number of guests, special requests, etc.
Payment information: Details processed through secure payment gateways (we do not store your full payment card details).
Communication records: Messages, inquiries, or feedback you send us.

1.2. Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address, browser type, device information, operating system, and referral source.
Browsing activity, pages viewed, and duration of visit.
Cookies and tracking data (for website analytics and performance improvement).

1.3. Information from Third Parties

We may receive booking or contact details from trusted third-party platforms such as:

Agoda, Booking.com, Airbnb, or other online travel agencies.
Payment providers such as Stripe or PayPal (for payment verification).
Analytics tools such as Google Analytics or Facebook Pixel.

2. How We Use Your Information

We use your personal information to:

Process and manage reservations or inquiries.
Communicate with you regarding your booking, stay, or any requested service.
Improve our Website, services, and customer experience.
Send you booking confirmations, promotional offers, or updates (only with your consent).
Ensure compliance with legal, tax, or accounting requirements.
Prevent fraud, unauthorized access, or misuse of our systems.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To provide accommodation or services you have requested.
Legal obligation: To comply with Malaysian tax, regulatory, or reporting requirements.
Legitimate interest: For website improvement, security, and marketing analysis.
Consent: When you voluntarily subscribe to newsletters or marketing communications.

4. Data Sharing & Disclosure

We may share your data only when necessary and with trusted parties, including:

Booking & payment partners (Agoda, Booking.com, PayPal, etc.) to process reservations.
Service providers (IT, web hosting, analytics, marketing tools) who assist us in operating our Website.
Government authorities or law enforcement agencies if required by law.

We do not sell or rent your personal information to any third party.

5. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes for which it was collected,
Comply with applicable laws, or
Resolve disputes and enforce agreements.

When your data is no longer needed, we will securely delete or anonymize it.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking tools to:

Improve user experience,
Analyze website traffic, and
Measure marketing performance.

You may disable cookies in your browser settings, but some features of the Website may not function properly without them.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data from:

Unauthorized access,
Loss, misuse, or alteration.

While we strive to ensure the security of your data, please note that no internet transmission or electronic storage method is completely secure.

8. Your Rights (Under PDPA 2010)

You have the right to:

Access and request a copy of your personal data we hold.
Request correction or updating of inaccurate information.
Withdraw consent for certain processing activities.
Request deletion of your personal data (where legally permissible).

To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

If your data is transferred outside Malaysia (e.g. to booking or payment providers), we ensure that such transfers comply with applicable data protection standards and that your information remains protected.

10. Links to Third-Party Websites

Our Website may include links to other websites (e.g. booking platforms or travel partners).
We are not responsible for their privacy practices or content.
Please review their respective privacy policies before sharing your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
Any changes will be posted on this page with an updated “Last updated” date.